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Customer Journey Maps: How to Create Really Good Ones [Examples + Template]
Customer Journey Maps: How to Create Really Good Ones Did you know 70% of online shoppers abandoned their carts in…
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The Sherpa’s Lesson: How I Learned to Be One-Up at 17,000 Feet
Being able to identify when you are One-Down can be the first step to becoming One-Up.
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Why Customer Service is Important: 16 Data-Backed Facts to Know in 2025
Throughout my career, I’ve led customer support teams across a wide range of industries, from fast-growing SaaS companies and innovative…
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Digital Customer Experience: The Ultimate Guide for 2025
I’ve been in the trenches of customer support for some of Silicon Valley’s fastest-growing startups, and I’ve seen how a…
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Is The Customer Always Right? [What It Means + Why It Matters]
As a freelance content marketer, I’ve faced my fair share of difficult clients. And if you’ve worked in a customer-facing…
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How to Win More High-Value Sales Deals and Avoid Wasting Time on Low-Probability Client
Most sales professionals chase deals with little chance of success—here’s how to focus on high-probability opportunities and increase your win…
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The 20 Best Call Center Software (& Features You Need) in 2025
Call center tools are essential to delivering great customer service. Once, I spent what felt like forever trying to resolve…
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Proven Strategies to Overcome Personal Growth Challenges and Achieve Lasting Success
Are you tired of starting self-improvement programs only to give up before seeing results? You're not alone—and here's how to…
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How to Run a Customer Experience Workshop for Your Team
Running a customer experience workshop is the key to truly understanding what your customers want and need. It’s where you…
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The Top 14 Customer Service Certifications & Courses You Need to Take
Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles, and increase overall sales.…