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De-Escalation Techniques: 30 Proven Strategies to Diffuse Tension and Build Trust [Expert Tips + Data]
In my years working in fast-paced startups, I’ve seen how important de-escalation techniques can be, both for customers and within…
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7 Customer Acquisition Challenges You Might Face This Year [New Data]
I believe there’s no better time than the present to reflect on your go-to-market strategy — especially when it comes…
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7 Customer Acquisition Challenges You Might Face This Year [New Data]
I believe there’s no better time than the present to reflect on your go-to-market strategy — especially when it comes…
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How To Write a CSM Resume [+ Free Templates]
When I first started my career in sales, little did I know about customer success teams. As my career transitioned,…
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How To Write a CSM Resume [+ Free Templates]
When I first started my career in sales, little did I know about customer success teams. As my career transitioned,…
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How AI Can Unlock Customer Insights [+Expert Tips]
I'll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points…
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How AI Can Unlock Customer Insights [+Expert Tips]
I'll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points…
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Predicting Customer Behavior and AI: My Journey to Understanding the Customer Mind [+ Pro Tips]
I still remember the day I launched my first AI-powered chatbot. I must admit that I was totally glued to…
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Predicting Customer Behavior and AI: My Journey to Understanding the Customer Mind [+ Pro Tips]
I still remember the day I launched my first AI-powered chatbot. I must admit that I was totally glued to…
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AI Data Management: How Experts Deploy AI Tech Across the Data Lifecycle
Over the last few years, I've researched and written about AI for HubSpot — a lot. At this point in…