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How to Run an Effective Heuristic Evaluation
I remember a client who tried to launch their new user interface without testing it properly. They were confident everything…
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What is Customer Relations? Everything You Need to Know
My career in customer success taught me that customer relations are built and nurtured by creating advocates for your brand.…
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What is Customer Relations? Everything You Need to Know
My career in customer success taught me that customer relations are built and nurtured by creating advocates for your brand.…
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What Is Customer Satisfaction? 5 Reasons It’s Important in Service
After college, I worked as a customer support representative at HubSpot for two years. During that time, I learned valuable…
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What Is Customer Satisfaction? 5 Reasons It’s Important in Service
After college, I worked as a customer support representative at HubSpot for two years. During that time, I learned valuable…
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Customer Profiling in 10 Easy Steps [+ Templates]
Let’s be real — you can’t deliver amazing customer experiences if you don’t truly know your customers. That’s where customer…
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Customer Profiling in 10 Easy Steps [+ Templates]
Let’s be real — you can’t deliver amazing customer experiences if you don’t truly know your customers. That’s where customer…
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What Is a Likert Scale? [Examples & Templates]
I’ve taken countless surveys that ask me to respond to questions with ratings between “Strongly Disagree” to “Strongly Agree.” I…
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What Is a Likert Scale? [Examples & Templates]
I’ve taken countless surveys that ask me to respond to questions with ratings between “Strongly Disagree” to “Strongly Agree.” I…
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De-Escalation Techniques: 30 Proven Strategies to Diffuse Tension and Build Trust [Expert Tips + Data]
In my years working in fast-paced startups, I’ve seen how important de-escalation techniques can be, both for customers and within…