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4 Ways AI Can Improve Your Loyalty Program OR 4 Ways AI Can Improve Your Customer Loyalty
Is it really possible for AI to improve your customer loyalty program? The answer is yes! The majority of customer…
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AI Ticketing: Your Not-So-Secret Weapon for Customer Service
When AI first started becoming more accessible, I have to admit, my first thought was not AI ticketing. I'd been…
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AI Ticketing: Your Not-So-Secret Weapon for Customer Service
When AI first started becoming more accessible, I have to admit, my first thought was not AI ticketing. I'd been…
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15 Top Reasons to Get a Customer Support Job, Straight from a Rep
Customer support is excellent work. I can tell you that from experience, having spent two years on the HubSpot Support…
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15 Top Reasons to Get a Customer Support Job, Straight from a Rep
Customer support is excellent work. I can tell you that from experience, having spent two years on the HubSpot Support…
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How to Run an Effective Heuristic Evaluation
I remember a client who tried to launch their new user interface without testing it properly. They were confident everything…
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How to Run an Effective Heuristic Evaluation
I remember a client who tried to launch their new user interface without testing it properly. They were confident everything…
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What is Customer Relations? Everything You Need to Know
My career in customer success taught me that customer relations are built and nurtured by creating advocates for your brand.…
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What is Customer Relations? Everything You Need to Know
My career in customer success taught me that customer relations are built and nurtured by creating advocates for your brand.…
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Customer Profiling in 10 Easy Steps [+ Templates]
Let’s be real — you can’t deliver amazing customer experiences if you don’t truly know your customers. That’s where customer…